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Internet Technical Support
Our technical experts are available anytime, day or night, and will be
glad to answer any technical question or help you solve technical
issues with your Broadband or Dial-Up Internet connection. If an on-site
repair visit is needed, they'll set up a repair appointment with you.
(Please note that our technical support representatives cannot help you with
billing or service issues. Our Customer Care
representatives, however, will be happy to help you with those issues.)
- Our support site at http://support.gallatinriver.net/
can answer many questions you may have.
- Our System
Notifications and Announcements page lists maintenance and other
activities going on that may affect Internet service.
- You can contact Technical Support using our contact form.
- Call us:
- Dial-up Technical Support: 877-538-8502 (toll-free)
- Broadband Technical Support: 877-538-8503 (toll-free)
We're at your service 24 hours a day, 7 days a week.
Residential / Business Customer Care
If you have a question concerning your bill or would like to change
your phone or Internet service, our Customer Care representatives will
be happy to help you.
- Use our On-Line Request System
- Call us:
- Residential customers, call 800-223-1851 (toll-free)
- Business customers, call 800-371-6712 (toll-free)
We're at your service Monday through Friday from 8:00 a.m. to 5:00 p.m.
- Visit one of our offices:
- 207 West Second Street, Dixon, IL 61021
- 100 North Cherry Street, Galesburg, IL 61401
- 200 Enterprise Drive, Riverway Business Park, Pekin, IL 61554
We're at your service Monday through Friday from 12:00 p.m. to 5:00 p.m.
- Send us mail:
- 200 Enterprise Drive, Riverway Business Park, Pekin, IL 61554
Line Repair Service
If your phone line isn't working, use the following resources to resolve
the problem:
Other Contacts
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