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Internet Technical Support

Our technical experts are available anytime, day or night, and will be glad to answer any technical question or help you solve technical issues with your Broadband or Dial-Up Internet connection. If an on-site repair visit is needed, they'll set up a repair appointment with you. (Please note that our technical support representatives cannot help you with billing or service issues. Our Customer Care representatives, however, will be happy to help you with those issues.)

  • Our support site at http://support.gallatinriver.net/ can answer many questions you may have.
  • Our System Notifications and Announcements page lists maintenance and other activities going on that may affect Internet service.
  • You can contact Technical Support using our contact form.
  • Call us:
    • Dial-up Technical Support: 877-538-8502 (toll-free)
    • Broadband Technical Support: 877-538-8503 (toll-free)
      We're at your service 24 hours a day, 7 days a week.

Residential / Business Customer Care

If you have a question concerning your bill or would like to change your phone or Internet service, our Customer Care representatives will be happy to help you.

  • Use our On-Line Request System
  • Call us:
    • Residential customers, call 800-223-1851 (toll-free)
    • Business customers, call 800-371-6712 (toll-free)
      We're at your service Monday through Friday from 8:00 a.m. to 5:00 p.m.
  • Visit one of our offices:
    • 207 West Second Street, Dixon, IL 61021
    • 100 North Cherry Street, Galesburg, IL 61401
    • 200 Enterprise Drive, Riverway Business Park, Pekin, IL 61554
      We're at your service Monday through Friday from 12:00 p.m. to 5:00 p.m.
  • Send us mail:
    • 200 Enterprise Drive, Riverway Business Park, Pekin, IL 61554

Line Repair Service

If your phone line isn't working, use the following resources to resolve the problem:


Other Contacts

Residential Customer Service:     Contact form
Business Customer Service:     Contact form
Internet/E-mail Technical Support:     Contact form
Order Phone/Internet Services:     Contact form
Webmaster:     Contact form